SMS group in Poland

Our company has an independent human resources department which is responsible for monitoring employee travel expenses and coordinating training programmes in Germany. Members of the HR department are responsible for preparing the relevant travel documentation and monitoring and managing the associated travel costs. As part of our commitment to the professional development of our employees, the HR department organises training courses in Germany to ensure that our employees have access to up-to-date tools, knowledge and expertise.

The Master data department plays a critical role within any organization, ensuring data accuracy and quality. Its primary objective is to uphold the precision, uniformity, and integrity of key information, thereby preventing errors, duplicates and disorder within the organization. The department is responsible for managing master data and export data such as materials and products depending on the location. In addition, the department is responsible for compliance and monitoring of the environmental regulations included in material compliance. An integral part of material compliance is the maintenance of safety data sheets, which contain relevant product information such as chemical composition, physical properties, safety requirements, industry standards and other relevant data.

With the master data team in place, decisions can be made based on robust data, allowing the business to grow and prosper effectively.

The finance department is vital for managing accounts payable and receivable, along with overseeing the company's treasury functions. As the heart of our organisation, this department ensures that the financial stability is maintained.

Accounts receivable ensures the efficient management and regulation of customer receivables, closely monitoring payment terms. In turn, the accounts payable ensures timely and accurate payments to creditors, thus maintaining the company's good reputation with suppliers and investors.

The sales department handles a day-to-day servicing, as well as takes care of liaison, with Polish customers in terms of both OEM and technical service within the functional setup of sales region Europe. Our goal is to help identify customer needs and make sure that those are met, considering the best interest of SMS group.

We support customers and SMS group’s centers of competence throughout the project’s lifetime - from enquiry up to FAC, partaking in technical discussions, commercial negotiations, etc. and follow it up by proactive after-sales service and assistance in resolving various types of eventual problems.

The purchasing department oversees the acquisition of materials, products, and services essential for the company's functioning. It establishes, maintains and evaluates supplier relationships, entailing negotiations regarding commercial terms, delivery schedules, pricing, and other vital aspects of supplier engagement. With a focus on effective negotiation and budget management, the department strives to minimize procurement expenses. Purchasing is at the heart of any organization and has a significant impact on its cost, quality, competitiveness and ability to deliver value to customers. 

The quality department is one of the key elements in our company, preserving the trust and credibility of our clientele through providing the highest quality products and comprehensive documentation. Its diligence and commitment ensure the company's success in a competitive marketplace and its recognition by customers. The aim of the quality department is to guarantee that products and documentation comply with all applicable laws and regulations, which is especially important in industries where strict standards apply.

IQ provides a comprehensive array of IT support and services, addressing various aspects of IT infrastructure and operations. The IT Support division delivers Level 1 and Level 2 support to various entities within the SMS Group. In the realm of IT Security, the team is responsible for rolling out global training and awareness initiatives, as well as monitoring security alerts and supporting internal IT security audits.

The division dedicated to Intelligent Process Automation (IPA) is focused on streamlining business processes through automation and integrating these enhanced processes into digital workflows.

Additionally, IQ excels in specialized domains such as project management, software development, and data services. The team oversees project execution, ensuring adherence to plant breakdown structures and customer relationship management (CRM) systems. The IQ team is also actively involved in the development of AI solutions and undertakes tasks related to SAP development.

Engineering automation operates as a service department primarily focused on customer visits for maintenance, repairs, or upgrades. Established in 2023, the EA department specializes in bright steel, long products, strip processing lines and programming.

Integrated Service Solutions, is the remedy for the technical challenges and problems faced by SMS group Customers throughout the entire lifetime of their technological installations:

• We modernize and keep customer’s installations operational as the lifetime of automation elements is significantly shorter than the heavy mechanics of our machines and devices
• We modify control algorithms to optimize production processes, so our clients can achieve production increases and/or quality improvements
• We support the development and implementation of master controls and process models
• We provide local and remote support to customers in troubleshooting, also on a 24/7 basis as part of long-term service contracts
• We run service projects, such as major upgrades or extensions
• We participate at SMS group product development projects, both in software and hardware by supplementing them with automation elements
• We closely cooperate with the sales team preparing offers for our services and products
• We supply electrical and automation parts and components for the tasks at hand or according to client demand